Milkware by Xardas ยท in daily use on 3,000+ households' rounds

Your milk round, run from one place

The office, the van and the customer, all working from the same data. Customers and standing orders, rounds in delivery order, load lists, invoices, payments and bank matching. The round on the driver's phone. A portal where customers change their own orders and pay their own bills.

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Milkware: office dashboard
Milkware office dashboard showing today's rounds, orders and payments
3,000+
households on Milkware rounds

Three parts, one system

The office, the van and the customer

Every change made in one place shows up in the other two straight away. A holiday booked on the portal comes off the load list and off the driver's round for that day.

Milkware office customer list

The office

Everything the person in the office needs, on a screen built for the job rather than a general-purpose database.

  • Customers, rounds and standing orders
  • Weekly orders generated across every round
  • Load lists and rounds in delivery order
  • Invoices with VAT, printed or emailed
  • Bank statement import that matches payments itself
  • Direct Debits, reports, stock and supplier orders
Milkware driver app showing today's round

The driver app

Today's round on the phone the driver already carries, in delivery order, with each customer's order and notes.

  • Each call with the order, extras and doorstep notes
  • Cash and card taken at the door
  • Keeps working with no signal, syncs when it is back
  • Any Android phone or handheld
  • Unlimited drivers, no per-device fee
Milkware customer portal dashboard

The customer portal

Customers manage their own orders, holidays and bills online, so the office stops being a call centre.

  • Change the regular order
  • Pause for a holiday with dates
  • Add extras for a particular day
  • See and pay invoices
  • Office approves changes if you want it to
  • Your branding on every page

Moving from MR8

Your data comes with you

Most dairies we talk to run MR8 or something like it: round software with no manual, no support line and no way to get the data out. Milkware reads the MR8 data files directly. Customers, rounds, standing orders and balances move across, and the invoice can stay on the classic A5 or A4 form your customers recognise, or move to a modern layout when you are ready.

Essentials on its own replaces MR8 outright: the office system, unlimited drivers on the phone app, bank import with automatic matching, reports and the End of Week pack. Setup includes a migration template and on-site training on the install day, and the data transfer itself can be done for you.

MR8 data files read directlyClassic invoice form keptTransfer done for youOn-site training on install day
Milkware: invoices
Milkware invoices screen

What MR8 leaves you with

  • No support line and no manual
  • A driver app last updated in January 2020
  • Data locked in files only MR8 can read
  • Customers ring the office for every change
  • Bank statement matched by hand

What Milkware does with it

  • Every customer, round and balance migrated
  • Drivers on the phone they already own, unlimited
  • Customers changing their own orders online
  • Payments matched to customers automatically
  • Reports and the End of Week pack built in

Against MR8

MR8 is rented year by year, with per-handheld charges on top and a developer you cannot reach. Milkware is bought once, runs on phones you already have, and comes with support and a developer you can ring.

Against the monthly systems

A subscription system switches off the day you stop paying, cannot read your MR8 data and cannot build changes to order. Milkware keeps running whether or not you keep the monthly plan, and over a few years costs a fraction of a subscription.

Against the five-figure systems

The big dairy packages want a five-figure sum upfront plus a charge per handheld and a yearly fee. Milkware has no per-device fees, and a 30% deposit books the install with the balance due a month after.

How buying works

Three lines, so you can see what you own

No subscription that switches the software off the day you stop paying. The software is yours, the server is yours and the data is yours.

Software

A one-off price for a permanent right to use Milkware at your site. It keeps running whether or not you keep paying us. If Xardas ever stopped trading, the source code is released from escrow so you or anyone you choose can carry it on.

Setup

The office server, built and encrypted, delivered with a backup drive. Configuration, your data moved from MR8 and on-site training on the install day. The server is yours.

Monthly plan

Optional. Support at your tier's level, software updates, nightly off-site backups held by us, and remote monitoring so we see a problem before you do. Updates arrive as a prompt you accept: we do not change your system without asking. Stop the plan and the system still runs. You lose the safety net, nothing else.

Tiers

  • Essentials: office system, customers and rounds, standing orders, load lists, invoices on the classic A5 or A4 form or a modern layout, payments, bank import with automatic matching, reports and End of Week pack, driver app on any phone with unlimited drivers, email support. Replaces MR8 outright
  • Professional: adds GoCardless Direct Debits, emailed invoices and statements in your own wording, your own branding, stock and supplier orders, phone support
  • Complete: adds the customer portal with orders, extras, holiday pauses, invoices and payments, online sign-up, office approval of customer changes, named driver accounts, MR8 data transfer done for you, priority support
  • Bespoke: features built to order, on-site training, development hours each month

Good to know

  • Each tier includes everything in the one before it
  • Upgrade at any time for the difference in software price. Nothing you have paid is lost
  • A 30% deposit books your install date. The balance is due within a month of the install
  • Pay the monthly plan yearly and get two months free
  • Prices locked for two years from your order
  • No per-device fees, ever. Drivers use their own phones or any Android handset
  • One site per software price. A second depot is a second setup, not a second software price
  • Quoted per dairy, with travel shown on the order so there are no surprises
Ask for a quote

Every screen

Have a look round

Screens from the live demo. Brambleford Dairy is a made-up business, so change anything you like when you try it. Screenshots of client systems use fictional test data created for this site. No real customer, patient or personal data is shown.

Milkware: bank import
Milkware bank import matching payments to customers

The office

Dashboard, customers, standing orders, rounds in delivery order, load lists, invoices, bank import, Direct Debits, reports and VAT, stock and supplier orders, your branding, and the rules for what customers may change on the portal.

See these in the tour
Milkware dashboard Milkware customers Milkware customer record Milkware standing orders Milkware rounds in delivery order Milkware load list Milkware invoices Milkware bank import Milkware Direct Debits Milkware reports and VAT Milkware stock and supplier orders Milkware branding settings Milkware portal rules Milkware customer portal dashboard Milkware portal: change the regular order Milkware portal: book a holiday pause Milkware portal: order extras Milkware portal: invoices and payments Milkware driver app sign in Milkware driver app: today's round Milkware driver app: at the door Milkware driver app: taking a payment Milkware driver app: no signal, carry on

Click a thumbnail to view it above. Double-click any image for full size.

Common questions

What dairies ask us

Where does Milkware run?

On a server we build and deliver to your office. Nothing depends on the cloud, so the office keeps working if the internet does not. The driver app and the customer portal reach the server over the internet when they need to, and the driver app carries on without signal.

What happens if we stop paying the monthly plan?

The software keeps running. The plan covers support, updates, off-site backups and monitoring, and that is what stops. Your data and your server are unaffected.

Can we get our data out?

Yes, at any time, with one click, in standard formats. It is your data on your server.

Do the drivers need special handhelds?

No. The driver app runs on any Android phone, including the ones they already carry, or on a cheap handheld if you prefer one per round. There are no per-device fees.

How do you move us off MR8?

We read the MR8 data files directly and migrate customers, rounds, standing orders and balances. On Complete the transfer is done for you; on the other tiers it is a small extra, priced by the size of the round. Training happens on site on the install day, and the switch is planned around your delivery week.

How does paying work?

A 30% deposit books your install date, which is within two weeks of the deposit. We install on site, move your data across and train the office the same day. The balance is due within a month of the install. The monthly plan, if you take one, starts after that.

What support do we get?

It depends on the plan. Essentials has email and phone support answered within 24 hours. Professional has immediate email and phone support, Monday to Friday, 9 to 5. Complete and Bespoke have priority support including weekends and out of hours. Without a plan, support and changes are charged at our day rates when you ask for them.

Can we try it first?

Yes. The tour is a five-minute click-through of every screen with no sign-up. The live demo is a made-up dairy you can change as you like; it resets every night.

What if Xardas disappears?

The server in your office keeps running without us. Your data exports with one click. The source code is held in escrow and released to you if we stop trading.

See it before you decide

Five minutes with the tour will tell you whether Milkware fits your rounds. Then talk to us about moving your data across.

Take the tour Talk to us
Ring
07394 848972
Write
hello@supercrank.tech
Find us
Newstead Village, Nottingham